🎨 Design & Customization
Q: Do you help with design creation?
For the moment, our in-house design team can help you refine your artwork but will not be able to create a custom design from scratch.
Q: What file formats do you accept?
We accept PNG, PDF, AI, and SVG files. For best results, please provide high-resolution artwork (300 DPI or higher).
Q: Can I print my company logo or event design?
Yes — we specialize in custom branding for businesses, events, and organizations.
👕 Apparel & Printing
Q: What types of apparel do you print on?
We specialize in high-quality printing on T-shirts, hoodies, and sweaters. We also offer printing on select promotional products such as tote bags, pens, journals, and drinkware.
Q: What printing methods do you use?
We use direct-to-garment (DTG), direct-to-film (DTF), and UV direct-to-film (UV DTF) depending on the design, material type, and order size. Each method ensures vibrant colors and long-lasting prints.
Q: Can I bring my own apparel or other promotional products for printing?
Yes! You can provide your own garments, pens, journals, tote bags, and drinkware, but they must meet our printing requirements. We’ll inspect them first to ensure the best results.
📦 Orders & Shipping
Q: What is your turnaround time?
Standard orders are completed within 5–7 business days. Rush service is available for an additional fee.
Q: Do you ship across Canada?
Yes, we offer nationwide shipping. Local delivery within Canada with a starting rate of CAD $15, depending on package size and location.
Q: Can I pick up my order?
Yes, local pickup is available at our production facility. You’ll receive a notification when your order is ready.
💳 Pricing & Payment
Q: How do you determine pricing?
Pricing depends on quantity, print size, number of colors, and garment type. We provide transparent quotes before production begins.
Q: What payment methods do you accept?
We accept credit cards, debit, and e-transfers. Business accounts may qualify for invoicing terms.
🔄 Returns & Support
Q: What if there’s an issue with my order?
If your order arrives damaged or incorrect, contact us within 7 days of delivery. We’ll review and resolve the issue promptly.
Q: Do you offer bulk or corporate discounts?
Yes — we provide volume discounts for large orders and recurring business clients.